Free Returns

At Tiaraf.com, customer satisfaction is our top priority. We understand that sometimes returns are necessary, and we strive to make the process as smooth and hassle-free as possible. Below is our returns policy for wholesale fashion purchases.

Return Policy:

1. Eligibility:

•    Items must be returned within 14 days of receipt.
•    Items must be in their original condition, unused, unwashed, and with all tags attached.
•    Items must be in their original packaging.

2. Non-Returnable Items:

•    Customized or personalized items.
•    Items marked as "Final Sale."
•    Undergarments and swimwear for hygiene reasons.

3. Return Process:

•    Contact our customer service team at services@tiraf.com within 3 days of receiving your order to initiate a return.
•    Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
•    Our team will provide you with a return authorization and instructions on how to send back your items.

4. Return Shipping:

•    Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective items).
•    We recommend using a trackable shipping method to ensure your return reaches us safely.

5. Refunds and Exchanges:

•    Once we receive and inspect the returned items, we will process your refund or exchange within 7 business days.
•    Refunds will be issued to the original payment method.
•    If you requested an exchange, we will ship the new items to you promptly, subject to availability.

6. Damaged or Defective Items:

•    If you receive a damaged or defective item, please contact our customer service team immediately.
•    We will arrange for a replacement or a full refund, including any shipping costs incurred.

Contact Us:

If you have any questions or need assistance with your return, please contact our customer service team at services@tiaraf.com. We are here to help and ensure your shopping experience with Tiaraf.com is always positive.

Thank you for choosing Tiaraf.com. We appreciate your business and are committed to your satisfaction.